Terms of service.

Gift Vouchers

1. Voucher Value and Redemption

  • The gift voucher is valid for services or products offered by Aura Belle Spa.

  • The value of the voucher is in AUD and can be redeemed for services or products of equal or lesser value.

  • Any remaining balance after a service has been redeemed will not be refunded or credited.

  • If the total value of the service exceeds the voucher value, the recipient must pay the difference at the time of booking or redemption.

2. Expiration Date

  • The gift voucher is valid for 3 years from the date of purchase. After this period, the voucher will expire, and no extensions or refunds will be issued.

  • The expiry date is printed clearly on the gift voucher.

3. Booking Requirements

  • Advance booking is required for all services and is subject to availability.

  • To make a booking, please call 0400691541  or email bookings@aurabellespa.com.au with the voucher code.

  • Please book at least 24 hours in advance to ensure availability.

  • A minimum of 48 hours notice is required for cancellations. Late cancellations or no-shows may result in the forfeiture of the voucher.

4. Transferability and Non-Refundable

  • The gift voucher is non-transferable and cannot be exchanged for cash.

  • Aura Belle Spa is not responsible for any lost, stolen or damaged gift vouchers.

5. COVID-19 and Force Majeure

  • If the booking is impacted by government restrictions or unforeseen circumstances, we will work with you to reschedule or issue a voucher extension.

  • If Aura Belle Spa is unable to fulfil the booking due to force majeure events (e.g., extreme weather, illness, etc.), a rescheduling option will be provided.

6. Health and Safety

  • The recipient of the voucher must inform the spa of any medical conditions, allergies, or special requirements at the time of booking.

  • The spa reserves the right to refuse services if it deems the health condition of the recipient may affect their safety or the quality of the service.

7. Gift Voucher Code

  • A unique voucher code will be issued upon purchase, which must be presented at the time of booking and/or redemption of the voucher.

  • Only one voucher can be used per booking.

9. Changes to Terms and Conditions

  • Aura Belle Spa reserves the right to update or change these terms and conditions at any time. The most current version will be available on our website.